Frequently Asked Questions

Signing up is easy! You can register in two ways:

1. Using USSD: Dial *888# on your phone and follow the prompts to register.
2. Using our app: Download the Tele Kumbu app from Google Play Store or Apple App Store and follow the registration process.

You'll need to provide your phone number, create a PIN, and verify your identity in accordance with regulatory requirements.

Yes, your money is safe with us. We take security very seriously:

• We are licensed and regulated by the Angolan financial authorities.
• All funds are held in established Angolan banks.
• Your account is protected by a PIN that only you know.
• We use industry-standard encryption to protect all transactions.
• Our systems are regularly audited for security compliance.

In the unlikely event of unauthorized transactions, we have a dedicated dispute resolution process to help you.

If you lose your phone:

1. Contact our Customer Support immediately at +244 945 779 990 (Angola) or +61 444 516 179 (Australia)
2. We will block your account to prevent unauthorized access
3. Once you get a new SIM card with the same number, we can help you restore access

If you forget your PIN:

1. Use the "Forgot PIN" option in the app or USSD menu
2. Verify your identity through our secure process
3. Create a new PIN

For security reasons, we may require additional verification steps in both scenarios.

Absolutely! Tele Kumbu is designed to work on any mobile phone, including basic feature phones. You can access all our core services by dialing *888# and following the menu prompts. This includes:

• Sending money
• Paying bills
• Checking your balance
• Buying airtime
• Managing your account

While our smartphone app offers enhanced features like QR code payments and a more visual interface, you won't miss out on any essential functionality when using the USSD service on a basic phone.

You can deposit money into your Tele Kumbu account through several methods:

• Agent Network: Visit any Tele Kumbu agent location. Our agents can be found in markets, shops, and other convenient locations throughout Angola.
• Bank Transfer: Transfer money from your bank account to your Tele Kumbu account using our bank details provided in the app.
• Link Bank Account: Link your existing bank account for seamless transfers (available for select banks).
• Mobile Carrier Billing: Convert airtime to Tele Kumbu balance (subject to carrier partnerships).

All deposits are processed instantly, and there is no fee for depositing money into your account.

To become a Tele Kumbu agent, you need to:

1. Fill out the application form on our "Join Us" page
2. Meet our minimum requirements:
   • Have an established business location
   • Possess valid business documentation
   • Have sufficient capital for float management
   • Complete our agent training program
3. Complete the verification process with our agent team
4. Sign the agent agreement and receive your agent kit

Once approved, you'll earn competitive commissions on customer transactions while providing valuable financial services to your community. For more details, visit our Join Us page.